Return & Refund Policy

We want you to feel confident trying our product.

If you're not fully satisfied with your purchase, you may request a return within 30 days of delivery.


Return Eligibility

To be eligible for a return:

  • The item should be in good condition
  • Returned in original packaging when possible

Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for a refund.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once confirmed, we will offer a replacement or full refund at no additional cost.


Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.


Return Shipping

Return shipping costs are non-refundable, unless the item you received is damaged, defective, or incorrect.


Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once the order has been processed or shipped.


Contact Us

If you have any questions about returns or refunds, please contact our support team:

support@onbuyvpro.com

We typically respond within 24 hours on business days.